As with anything in life, efficiency is king. Soft skills that can be learned such as organization and attention to detail are essential to growing into a successful WeGoLook Looker with excellent accuracy.
Understanding how to use the right tools for the job will help expedite Looks without sacrificing quality, resulting in time for more Looks. Or, catching up on your favorite Netflix series. That's a tough call!
Today we are going to take a break from the regular programming to give you five awesome tips to improve your Looks. These tips come directly from the best of the best: You! We've canvassed our experienced Lookers and WeGoLook employees for their top tips, and here is what we came up with.
Tip #1: Read Everything
You know when you get those 100-page user legal agreements that we all pretend to read but don't? Ya, do the opposite of those, and actually read through the Look requirements. Lucky for you, ours Look details are much shorter and easy to understand.
Before using any other app or tool to make things easier, Lookers should read Looks in their entirety before accepting. Reading all of the details about a Look will prevent mistakes and ensure there are no surprises when you are performing your Look. For instance, sometimes we see Lookers forgetting a particular measurement or picture that was specifically requested by the client.
If any questions come up after reading the Look, questions can be asked, or another Look can be selected completely.
Tip #2: E-mail
Consider creating a separate e-mail solely for your WeGoLook gig. By setting up an alternate e-mail, Lookers can minimize the time spent on sorting through e-mail and easily access Look information.
Certain e-mail providers offer additional services that our Lookers consider beneficial. Gmail, for example, offers the ability to sync with Google Calendar, allowing Lookers to see their day at a glance, organize their Looks, and ensure that all tasks are completed.
Tip #3: Route Planning
Route planning is critical and often overlooked. Lookers should be able to quickly organize their Looks, or daily errands, into a fuel-efficient route. If multiple Looks are in one area or along one path, Lookers can arrange their day to use the least amount of fuel possible, and may find that they have time for additional Looks in their day.
Google Maps is a tool that many Lookers utilize because they can easily map multiple points with the shortest route, reducing time spent on route planning.
Tip #4: Tools of the Trade
As with any job, having the right tools will prevent problems and improve efficiency. Here are some quick tool tips from some of our top Lookers:
You can attach a block of wood to the end of a yardstick to give it some weight, increasing measurement accuracy for vehicle inspections.
Always carry a tire tread depth gauge for vehicle inspections.
For photos of the bumper measurement, get a yardstick instead of a tape measure, this way, you can gently lean the yardstick on the bumper instead of trying to balance a tape measure.
A charger for your smartphone to ensure you have enough juice for your Look. You don't want this to happen:
Lookers should consider bringing these tools with them at all times so that they are prepared for anything. The worst thing in the world is having to make additional trips. Well, that and Cheetos Lip Balm.
Another thing we’re going to start pushing is having sticky notes/magnets/other items that can be used to indicate where small amounts of damage are located. This is going to be optional at this point but this makes the report significantly more useful.
Tip #5: What the Heck is a...
Often terminology can be confusing when you're just getting started; that's why tip #1 is so important. If you read the entire Look, you can ask questions and perform some research before hitting the road. Here are some common misunderstandings among Lookers that will help ensure you aren't caught off guard.
- Bumper measurements require that the Looker begins with the lowest measurement on the ground with the measuring device perpendicular to the ground and level with the bumper. The measuring device should not be leaning during the measurement.
- For vehicle inspections, clients will often ask for pictures of an "exterior panel," front or rear. What they mean by this is the quarter-panel, which has 4 locations on a vehicle, and are the areas above the tires on the outside of the vehicle.
- When taking photos of gauges or measurements, make sure to double-check the picture as many can be blurry and difficult to read. These photos include tire tread depth, VIN numbers, and odometer readings, and can often end up out-of-focus because of the close-up of the photo.
- Property inspections often require 'intersection views.' A Look requesting a photo of the "North view of the intersection" is a photo of the intersection taken from the South side, facing North.
Most importantly, Lookers should always ask for clarification on any questions that they may have for their Look. In the end, the important thing is that the job is completed correctly.
If there is ever any doubt, click the ‘i’ in the top right corner to view an example. We have examples for most of our requested photos. So for example, if you’re on an auto inspection and you think that a ‘Front Full View’ means a picture of your sunglasses, you can clearly see that is not what the example has outlined in blue.
Although this article is not meant to be a comprehensive guide, the tips previously mentioned will help with the transition from novice to rockstar Looker status. Productivity tools should be sought out frequently to help you minimize problems on the ground. This includes route creation, e-mail organization, terminology, owning the right physical tools, and understanding exactly what the client wants.
If you want, you can even perform a Look on your own car and the WeGoLook team will be able to provide you feedback on your work. That way, you can have complete confidence when completing your first Look. Just email community@WeGoLook.com and say ‘I want to perform a Look on my own vehicle.”
With a focus on organization, efficiency, and productivity, any Looker can become a top performer.